ORDER LIQUIDATION POLICY
When you place your telephone order, you enter into a binding contractual agreement with The Gold and Silver Recovery Co. Inc to submit all agreed upon products based on the prevailing market price agreed upon at the time your shipment was placed. The Gold and Silver Recovery Co. Inc will calculate your selling price based upon market price at the time of evaluation of your materials. If the prevailing market price of the items has gone up since your order, The Gold and Silver Recovery Co. Inc will pay you the higher prevailing market price for your items or a lesser amount if the price has receded.
Our policy is to remit payment promptly after you have agreed upon the proposal offered and we have received the shipment.
Generally gold, silver, palladium and platinum should be shipped via United States Postal Service Registered Insured mail/Fedex/UPS.
Packaging your precious metal for shipment to us
Packaging your Precious Metals to withstand the rigors of shipment and prevent damage or loss of valuable contents is very important. Do not risk lowering the value of the metals you ship to us because inadequate packaging allowed the contents to collide against each other and become damaged. Please follow the guidelines below; they are for your protection; The Gold and Silver Recovery Co. Inc is not responsible for loss or damage that occurs prior to arrival at our facility.
Most damage occurs because items inside the box shift and damage each other or the shipping container. Make sure that your items cannot shift or move around inside the box. Heavy bars and rounds, if loose, can damage or rupture cardboard boxes from the inside during normal handling by any carrier.
Double Box Your Shipment
Use two boxes, one inside the other, to contain your metal. The inner box should hold the metal tightly so it cannot become scratched by adjacent objects.
When packing the outer box, line the inside of the container with a few layers of bubble wrap or corrugated cardboard before you put in your items. Finish with another few layers at the top of the box before it is closed.
Crumpled newspapers and wadded-up shopping bags are no match for a moving metal bar, so use layers of tightly wrapped bubble plastic or cut-up corrugated cardboard to fill in the empty space and tightly constrain the contents.
Bars and Ingots
Tightly wrap each bar or ingot separately in bubble wrap or pieces of corrugated cardboard to prevent them from damaging the container and any other items inside. If you are shipping more than one bar, tape the wrapped bars together so they do not bounce against each other in transit.
Coins in Tubes
If your coins are packed in plastic coin tubes, fill any empty space in the tube with something soft (tissue, paper towel, etc.) to keep the coins inside from rattling against each other and damaging their appearance.
Use packing tape to secure the lid onto the coin tube during shipment. Wrap the coin tube in bubble plastic to protect the shipping container from being damaged by the heavy tube. Pack additional bubble plastic or corrugated cardboard around the tube so it cannot move around in the container during shipment.
Any coins with numismatic value above their metal value should be individually wrapped to prevent damage caused by rubbing against other coins. Coins can lose significant numismatic value when they are improperly packed. Protective sleeves can be purchased from any coin dealer.
Loose coins should be packed in heavyweight plastic bags such as zipper-lock freezer bags (sandwich bags are too thin and are likely to split in transit). These bags should then be sealed with packing tape and wrapped in a layer of bubble wrap.
The drawstrings on decorative cloth bags are usually inadequate for keeping the bag closed during shipment, and the coin can slip out of the bag. Cloth bags should be packed in heavyweight plastic bags, sealed with tape, and wrapped in bubble wrap. Heavyweight canvas bags are suitable for non-numismatic coins (such as 90-percent U.S. silver coin). Heavy canvas bags for bulk coins should be securely tied and knotted.
Before Closing the Container
Be sure to insert a packing list that describes the contents along with your name, telephone number, and order confirmation number. A copy of the order will suffice as a packing list. Check that the inner containers cannot shift or move around and damage each other or the outer container during shipment.
Sealing the Container
Be sure to seal every edge of the container with packing tape. Coins and small pieces can slip through the gaps along any unsealed edges of the shipping box.
Sending your Metal
We highly recommend that you register and fully insure your package, and include a packing slip with your name and phone number along with detailed package contents.
Call if You Need Assistance
Please call us at 828-754-4500 if you need any assistance with the packaging of your metal.
Ship your metal via U.S. Postal Service/Fedex/UPS to:
The Gold and Silver Recovery Company Inc
216 Blowing Rock Blvd.
Lenoir, NC 28645